Terms & Conditions

Important Flower Information:
It is the client’s responsibility to make sure the flowers arrive in the best condition possible. Packing instructions will be sent prior via email and should be followed for best results. We cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.
Please also note:
we will do our best to use as many of the flowers provided as possible however please note that we may not use all of the flowers provided. We will use the best-preserved options only. We are unable to return any leftover flowers to you.
    If you have larger flowers and have chosen a small mould, we will need to deconstruct your flowers to fit inside the mould.

    When placing your order, you agree to the understanding that some flowers change colour and shape as they dry. Your flowers may darken or change tone and they tend to shrink a little due to the drying process. Light pinks & purples sometimes turn into each other shade (pink can turn lilac & vice versa for example). White will often turn a shade of cream/off-white. Some flowers dry a lot better than others, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message us to discuss them. There is a possibility that the flowers may become dull over time if left in constant direct sunlight.

    Cancelations and Refunds
    If the date of your wedding has been changed, I'm happy to reschedule at no extra charge. If your event has been cancelled, I can offer a credit note to use against any item online, including custom orders. No refunds or returns on custom orders or preservation deposits. 

    In the unlikely event that your flowers encounter postage delays and this has caused your flowers to wilt or rot beyond preservation, I am able to refund 50% of your deposit only.
     
    Handmade Notice
    Please be aware there may be some 'imperfections' such as bubbles, dust, uneven edging, small micro-cavities. You may also find 'layer lines' due to being poured in layers unfortunately this is unavoidable and do not detract from the overall piece. 
    Please note some letters are not free standing these are 'F & P.